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FAQ - Your Portal to Mystical Queries and Epic Resolutions!

Welcome, brave adventurers and esteemed connoisseurs of the fantastical and the digital realms! You've ventured into the mystical lands of our FAQ section, where we slay doubts, dispel myths, and embark on a quest to bring clarity to the common questions that trouble the minds of our noble patrons. So, grab your gear, and let's dive into the dungeon of knowledge!

1. Quest Start: How do I create an account?

Ah, eager to join the guild, are we? Fear not, for this quest is as simple as slaying a Level 1 slime! Simply click on this icon sign in icon in the top right corner of our magical portal (a.k.a. our website). From there, just go to "create account" and you'll be prompted to enter your adventurer's details. Once completed, voilà! You're ready to embark on your shopping quest with us!

2. Potion Ingredients: What payment methods do you accept?

In our grand bazaar, we accept a multitude of shiny gold options! Be it the ancient and trusted Visa and MasterCard runes, the mystical PayPal enchantment, or the modern-day Apple Pay and Google Pay spells. We ensure your transactions are as secure as a dragon's hoard!

3. Scroll of Tracking: How can I track my order?

Fear not, for once your order has been dispatched by our fleet of mythical creatures, you shall receive a Scroll of Tracking (a.k.a. an email) with a magical link. Click upon this link, and you'll be able to see your order's journey across realms, from our castle to your doorstep!

4. Return to the Enchanter: What is your refund policy?

Even the most seasoned adventurers sometimes need to exchange their loot. Should you wish to return an artifact, you have 30 moons (or days, in common tongue) from the day you receive your treasure to send it back to us. Items must be with spells and seals intact (also called tags). Your satisfaction is our priority; if you're not happy with your purchase, feel free to return it hassle-free.

Walk upon this portal for the full policy.

5. Summoning Assistance: How do I contact customer service?

Should you need to summon our assistance, you can send a raven (or an email, for those not versed in beast summoning) to info@wisenerds.store. Our guild of customer service mages is ready to assist you, no matter the phase of the moon!

May your shopping be as epic as your adventures. For any other scrolls of inquiry not found within this tome, do not hesitate to reach out. We're here to ensure your journey through our mystical marketplace is nothing short of legendary!